1. Overview
Ibiab Systems Ltd offers digital software-as-a-service (SaaS) solutions designed to help businesses manage compliance, operations, and productivity across various sectors. This Refund Policy outlines the terms under which refunds may be issued for our subscription-based products.
By purchasing any Ibiab Systems Ltd SaaS product you agree to this policy.
2.Free Plans & Trials
- Many of our products offer a Freemium tier or Free Trial with limited features.
- You are encouraged to evaluate our software during this period before committing to a paid plan.
- No charges are made during the free trial unless you explicitly upgrade.
3. Monthly Subscriptions
- Monthly plans are non-refundable once billed.
- You may cancel at any time, and your subscription will not renew at the end of the billing period.
- No partial refunds are offered for unused days or features.
4. Annual Subscriptions
- Annual plans may be eligible for a prorated refund within 14 days of initial purchase if:
- The user has not exceeded usage limits (e.g. subject count, storage, user seats).
- The platform has not been used for commercial client processing.
- After 14 days, no refunds are provided on annual plans.
5. Upgrade/Downgrade Adjustments
- If you upgrade your plan, the new rate will take effect immediately and you will be billed the difference on a prorated basis.
- Downgrades take effect at the next renewal. No refunds are issued for downgrades mid-cycle.
6. Add-On Services and Modules
- Payments for add-ons (e.g. additional subject blocks, user seats, branded features) are non-refundable once activated.
- These are billed monthly or annually and follow the same policy as subscriptions.
7. Disputed Charges
- If you believe a charge was made in error, please contact our billing team within 7 days at:
support@ibiabsystems.com - Refunds will be issued only in case of billing errors or duplicate charges.
8. No Refund for Abuse or Policy Violations
- We reserve the right to terminate accounts without refund for misuse, abuse, or violations of our Terms of Service or applicable laws.
9. Refund Processing
- Eligible refunds will be processed to the original payment method within 7–10 business days of approval.
10. Policy Changes
- Ibiab Systems Ltd reserves the right to update or modify this refund policy at any time. Changes will be communicated via email or platform notification.
Still Have Questions?
We’re here to help. Please contact us at
contact@ibiabsystems.com
UK: +44 113 2441911
support@ibiabsystems.com
